Job Description

Service AdvisorCreate an Experience That Keeps Customers Coming Back — Leta for LifeAt Frank Leta, our Service Advisors do more than write service orders — they create exceptional experiences for our customers from the moment they arrive.As a Service Advisor, you'll be a trusted resource for our customers and an essential part of our service team. You'll guide vehicle owners through the service and repair process, coordinate with our technicians, and make sure every customer feels informed, valued, and taken care of.Our goal is simple: create customers for life. That's what we call Leta for Life.We believe happy employees create happy customers, and we're committed to recognizing and rewarding people who bring energy, professionalism, and a strong work ethic to their role. Every member of our team plays an important part in our continued success, and together, we work to deliver the award-winning service and value our community has trusted for years.What We OfferWe want our team members to feel supported both at work and at home. That's why we offer:Great work/life balancePositive, professional work environmentExtensive training and career growth opportunitiesUp to 4 weeks of paid vacation, plus paid holidaysPaid maternity and paternity leaveEducation reimbursementFlexible health insurance plans with an HSA company contributionPaid life insuranceShort-term and long-term disability coverage401(k) with company matchMedical, dental, and vision benefitsEmployee-discounted vehicle purchase programsWhat You'll DoAs a Service Advisor, you'll help keep our service department running smoothly while making sure every customer receives a first-class experience.Your responsibilities will include:Oversee the flow of vehicles and customers through the service drive laneEnsure every customer receives prompt, courteous, and effective serviceTake ownership of the customer experience and look for opportunities to create a positive impressionProvide concierge-level support for customer questions and inquiries, both in person and by phoneClearly communicate vehicle service needs, recommendations, and repair processesEnsure technicians' available time and schedules are consistently presented and utilized effectivelyDistribute work efficiently among technicians to help maintain a productive service operationCollaborate with the service team to ensure customers receive timely updates and a seamless experienceWhat You BringWe're looking for a motivated, customer-focused professional who takes pride in doing things the right way.Qualifications:Minimum 2+ years of experience as a Service Advisor/Service WriterOrganized, friendly, and customer-focused personalityDemonstrated ability to effectively manage and coordinate othersStrong time-management and organizational skillsExcellent communication and relationship-building skillsProfessional and well-groomed appearanceClean driving recordAbility to work effectively in a fast-paced environmentReady to Build a Career — and Customers for Life?If you're an experienced Service Advisor who enjoys helping people, solving problems, and being part of a winning team, we'd love to meet you!Join Frank Leta and become part of a team that believes in taking care of its people, its customers, and its community — Leta for Life.Job Type: Full-time

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